<<August 2013 is soft skills month on TrainingZone.co.uk>>
I am looking for a very short "Active Listening" exercise I can use with a group of 6 delegates. I have searched the archive and most of the suggested activities involve a longer time period.
The audience group will be trainee sales advisers and the object of the exercise is to show the importance of listening to their client's needs.
You may also find the following articles of interest: