There is some excellent advice in this article on how to help learners learn.
Has anybody got any advice on how to get call centre agents to convince consumers to complete customer satisfaction surveys at the end of the call?
What software / system does everyone use to manage all of their apprenticeship administration, including student details, employee engagement, reporting, documentation, marketing and work-based ass
Some years ago, in the seventies maybe, an education writer devised a type of training material which he intended for 'the mixed experience situation.' Mixed experience refers to students who are o
I remember being told in a training session many moons ago that a classic curve for people in a new job or role is that between 6-12 months into it there can suddenly be a 'crash' in confidence.
I've used TrainingZone for years, but this will be my first post. I've been asked to deliver a team event for approximately 45 people.
Oh my goodness, this is absolutely top class and perfect for anyone training or involved with negotiation or persuasion techniques.
JohnTomlinson has posted the second Trainer Tools podcast.
In the second episode of Trainer Tools, I talk to Paul Levy about his “Collusion of Mediocrity” concept.