I'm scheduled to run a training program for my internal training team and they are both my audience as well as my extended facilitators (i.e.
There is an excellent article here which introduces and explains the Dunning-Kruger effect. It is summarised as:
How Not 2 are giving away one of their training videos, specifically 'How Not 2 Coach'.
The Performance Gap by John Tomlinson.
What, in your professional opinion, is the difference?
I am looking for a exercise on customer perspective and how to react accordingly.
My partner and I are building a tool for trainers to get more productive.