Approaching a customer - activity needed

Customer Activity

Hi, I have used a game before which works really well.
The game is called Headbandz and can be purchased from Amazon. There are 2 versions, child and adult although I would use the adult so as not to dumb down.

Basically the idea is that you split your group into pairs and each person wears a plastic headband. In the headband there is a slot for a picture card. They must take it in turns using open questions only to establish what the picture is showing.
It’s a little like the ‘stick a post it on my forehead ‘game but a little slicker.

Any questions let me know.
J

Fiona Duffy - Training Officer

Hi Leighton,

I'm using a questioning technique exercise using Holiday scenarios - tyring to keep it topical due to the time year! I have listed
some Holiday destinations, Safari in Kenya, Meditterranean Cruise, Centre Parcs, Devon - Cornwall etc. and I have
printed pictures of these on to an A4 piece of paper. I will split the candidates into two's one candidate will be give the Holiday brief
and the other candidate has to ask questions (open questions are better but you don't tell them that) to establish where the
destination is.

The only question the candidate is unable to ask is the obvious one - "Where is your holiday destination?"
The learning point is if you use open quesitons you gain much more information but it covers all types of questioning skils - closed,
probing, summarising etc. It is also a good technique to check their listening skills - some candidates are too busy thinking up their
next question they forget to listen.

Hope this is of some help. Fiona