Behaviours that underpin management capabilities - the "How" that demonstrates the "What"

...you have to start with the "What" and then in each case, ask "How".  It is also poentially useful to ask "How Not" as well....

So if 'Communicate' is the what

and "With Passion" is the how

then perhaps how not might include:

only with certain people,

with too many words,

at times when people have other priorities

in media that suit you rather than then

and

only in 'transmit mode', but never actually listening.

I hope that helps

Rus Slater

www.coach-and-courses.com 

We have written a short training exercise called TOXIC MANAGERS and the detriments they cause in the workplace.We have then juxtaposed these profiles (5 extremist managers lol) against a Person Specification linked to Dignity at Work which captures both personal and technical skills.I am sure you will be able to reconcile/tweak its content with your work

trainingqed@aol.com is our e mail

 QED Training qedworks.com

Hi Heather, Trust all is well with you & yours? Interesting question, I agree that in the 1st case it's necessary to idenbtify the whats, then to rersearch the hows by defining the characteristics required to deliver the whats effectively and then observing different practitioners actually doing the hows to build a profile of what is considered to be best practice. This approach has the additional benefit of enabling feedback from audience members to assess the practitioner's approach to be collected and analised to support the profiling of the critcal characteristics.

Hope this helps.

Regards

John