I have to design a form to enable coaches to monitor calls taken in a small call centre. Ideally, it would be scored so that managers can monitor if improvements have/haven't been made. Has anyone got one that I could 'steal' please?
Whitepapers of the Week
This month it's all about the big LinkedIn news, plus Jon and Kate discuss happy sheets, video skills and Colin Steed, CEO of the learning and Performance Institute, is the guest interviewee.
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