I have to design a form to enable coaches to monitor calls taken in a small call centre. Ideally, it would be scored so that managers can monitor if improvements have/haven't been made. Has anyone got one that I could 'steal' please?
Whitepapers of the Week
This month Jon welcomes HRzone's Jamie Lawrence to the pod-table, and they put the L&D world to rights discussing classroom training, job titles, prison sentences, Big Data, zero hours contracts and more. The always-interesting Donald Clark guest interviews.
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