I have to design a form to enable coaches to monitor calls taken in a small call centre. Ideally, it would be scored so that managers can monitor if improvements have/haven't been made. Has anyone got one that I could 'steal' please?
Whitepapers of the Week
On the podcast this month we interview ex-CEO of WebEx Subrah Iyar about tech innovation and his new company Moxtra, and Jamie Lawrence joins us again for a look at at some recent L&D and HR news.
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