I have to design a form to enable coaches to monitor calls taken in a small call centre. Ideally, it would be scored so that managers can monitor if improvements have/haven't been made. Has anyone got one that I could 'steal' please?
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Whitepapers of the Week
This month, we interview Ed Monk about the upcoming L&D event Learning Live and Kate Graham returns to discuss the L&D news and views of the last few weeks.
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