I have to design a form to enable coaches to monitor calls taken in a small call centre. Ideally, it would be scored so that managers can monitor if improvements have/haven't been made. Has anyone got one that I could 'steal' please?
Whitepapers of the Week
This month we come to you from Learning Live, the LPI's recent conference focused on all things learning. We talk cloud attacks, teaching primary school kids to code, and Nathan Pearson-Smith joins in to discuss apprenticeships.
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