I have to design a form to enable coaches to monitor calls taken in a small call centre. Ideally, it would be scored so that managers can monitor if improvements have/haven't been made. Has anyone got one that I could 'steal' please?
Whitepapers of the Week
This month Jon and Kate solve the digital skills crisis, the NHS tech problem and even have a crack at Fermat's Last Theorem they're feeling so confident. Sue Husband drops in to talk about National Apprenticeship Week.
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- 7 reasons: Why we need to kill boring ‘learning objectives’! 715 11
- Confidentiality in the Training Room - Where is the Line? 1,136 6
- Caption comp: March/April 2015 605 5
- Interview Brief - looking for inspiration! 453 4
- Ideas for a 3 hour workshop - The Importance Of & How To Network Effectively 348 3