I have to design a form to enable coaches to monitor calls taken in a small call centre. Ideally, it would be scored so that managers can monitor if improvements have/haven't been made. Has anyone got one that I could 'steal' please?
Whitepapers of the Week
This month Jon and Kate talk evaluation methods, children's tablet usage, Skillsoft's acquisition, April Fools and more. Alex Kingsbury from Spidergap gives us his two cents about the monthly theme too. Enjoy!
Please ensure that you have iTunes installed before subscribing.