I have to design a form to enable coaches to monitor calls taken in a small call centre. Ideally, it would be scored so that managers can monitor if improvements have/haven't been made. Has anyone got one that I could 'steal' please?
Whitepapers of the Week
Jon and Kate round up all the goings-on at this year's Learning Live. Themes of the conference included networks, working out loud, BYOD, organisational development and a heck of a lot more besides. This year's keynote speaker Jamil Qureshi was funny, subversive and kicked the day off nicely.
Session links to follow
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