I have to design a form to enable coaches to monitor calls taken in a small call centre. Ideally, it would be scored so that managers can monitor if improvements have/haven't been made. Has anyone got one that I could 'steal' please?
Whitepapers of the Week
No guest interview this month, so Jon and Kate take an extended look at the news from around the web. Apprenticeships, gadgets, GCSEs, Skillsoft, is there nothing these two can't cover?
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