I have to design a form to enable coaches to monitor calls taken in a small call centre. Ideally, it would be scored so that managers can monitor if improvements have/haven't been made. Has anyone got one that I could 'steal' please?
Whitepapers of the Week
Kate and Jon Iook at a few tech stories and more from the worlds of L&D, and we catch up with Laura Overton to talk Towards Maturity, Generate and what it feels like to be an elearning mover and shaker.
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