I have to design a form to enable coaches to monitor calls taken in a small call centre. Ideally, it would be scored so that managers can monitor if improvements have/haven't been made. Has anyone got one that I could 'steal' please?
Whitepapers of the Week
This time round it's Jon and Kate steering the ship, as conversation ranges from Adidas's innovative learning strategy, ethics for MPS, could you do your job from your smartphone and whether the Gen X/Digital Natives/Baby boomers theory is dead. Kallidus CEO ROb Caul drops by to talk about our theme of the month, mobile learning.
Links to the stories: Could you do your job from your smartphone?, £52m cash injection for UK science skills, MPs Need Ethics Training In Honesty And Accountability, Practical skills 'damaged by polytechnic switch in the 90s', LTG introduces LEO, A New Way Of Working And Learning: Adidas Style
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