I have to design a form to enable coaches to monitor calls taken in a small call centre. Ideally, it would be scored so that managers can monitor if improvements have/haven't been made. Has anyone got one that I could 'steal' please?
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This month Jamie and Jon tackle NLP, the dark side of HR, the recent budget announcements and a whole lot more. Skillsoft's Liam Butler is our guest interviewee.
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