I have to design a form to enable coaches to monitor calls taken in a small call centre. Ideally, it would be scored so that managers can monitor if improvements have/haven't been made. Has anyone got one that I could 'steal' please?
Whitepapers of the Week
This month Jon welcomes Jamie back to the hot seat as they discuss HR Tech Europe, next year's L&D, alignment and leadership no-nos. Elysian Training's Chris Atkinson is this month's guest.
Links to stories: Coming soon
Please ensure that you have iTunes installed before subscribing.
- How to make young people ready for the workplace
- Can neuroscience and behaviour mapping show the way?
- Five leadership techniques for the technically minded
- Discovering the new world of Kirkpatrick and exploring what’s changed in learning evaluation
- Why it’s vital to measure the ROI of employee training