I have to design a form to enable coaches to monitor calls taken in a small call centre. Ideally, it would be scored so that managers can monitor if improvements have/haven't been made. Has anyone got one that I could 'steal' please?
Whitepapers of the Week
There may not be a guest, but that doesn't mean the hosts have a shortage of things to say. Aurion Learning's predictions blog post gets analysed, plus a look forward to Learning Technologies 2015.
Links to the stories: Coming soon
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