The secret skills of engagement
Posted by TrainingZone in Strategy, The training cycle on Wed, 04/15/2009 - 19:32
Can trainers ever meet everyone's needs in a group, or is this attempting the impossible? How do you include them all? Stephanie Sparrow asks trainers and training managers what tricks they keep up their sleeves to ensure effective learning.
Success on the West End stage is not an essential pre-requisite for training professionals, but appearing in shows such as Evita gave singer-turned-business coach and customer care specialist Anna De Vere plenty of tips about capturing delegates' attention:
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