This is a bizarre one! I am writing a sales training course for our internet team, we are introducing them to the pleasures of up-sell/x-sell. This is easy enough, however has anyone got any ideas on how I can get the customer to hang up after the successful introduction to the new products and log on to the internet and put through a quote?
The agent maybe brilliant at x-selling however once the conversation is over the customer is in control and needs to put a quote through the internet. Help!
Thank you in advance for your suggestions.