What to do when your client is late for telephone-coaching sessions

This month's coaching conundrum is about dealing with the client who is consistently late for the sessions. Paul Z Jackson and Janine Waldman advise.

Our telephone coaching works with the client calling the coach at a pre-arranged time. We place the responsibility with clients, who also find it convenient to make their calls from a place of their choice and at the precise moment in the hurry of the day that suits them. The trouble is that sometimes they don't call and sometimes they call late.