If the 'know-it-all' actually knows it all
Posted by Verity Gough in Strategy, Soft skills on Tue, 07/28/2009 - 07:58
In the first of a new monthly column, our body language expert, Peter Clayton, explains how to deal with the 'know-it-all' delegate.
The problem: "I am a successful trainer, but still find the most challenging part of my job dealing with those notoriously ‘difficult delegates’ particularly the 'know-all' type that constantly interrupts me and thinks they know everything already. Can you give me any tips on how to deal with these people successfully?"
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