Top ten ways to deal with client complaints

Client complaints don't have to spell doom for your company, Jamie-Natalie Cross explains how to turn a negative situation into a winning opportunity for your business.

From large corporations to small training businesses, client complaints are just part and parcel of professional life. Of course it's not always a reflection on your business approach; if you’re juggling several clients at once the odds are that there will be at least one person who isn’t completely satisfied at any one time.