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Launch of new quality body for training industry
20-Nov-03 A new body to promote quality and best practice in training has been launched this week. The British Learning Association was formed with the merger of the British Association for Open Learning and The Forum for Technology in Training.

Governance and its societal responsibilities
29-Aug-02 If the quality of top management, the leadership they have to demonstrate and the example they have to set are to mean anything then boardrooms have to put their houses in order, and swiftly.

Increasingly, the public perception is that too many corpor...

New auditor course criteria for ISO 9001:2000
29-Aug-02 As UK business braces itself for the update to the world’s most popular standard, IRCA - the leading registration body for auditors - updates its auditor course criteria. IRCA/2245 aligns itself to the requirements laid out in ISO 9001:2000. The new cour...

Poor planning and management is responsible for one in 10 operation sessions being cancelled by trusts
29-Aug-02 Reaction from Frank Steer, Director General of the Institute of Quality Assurance to:

The Audit Commission’s report, which found that poor planning and management is responsible for one in 10 operation sessions being cancelled by trusts.

“The findi...


WORLD-CLASS SIX SIGMA TRAINING COULD SAVE BILLIONS FOR UK BUSINESS
29-Aug-02 UK businesses now have access to world-class training in Six Sigma, the management process which saved $12 billion for General Electric over five years, thanks to an exclusive strategic alliance between the Institute for Quality Assurance (IQA) and the A...

Customer Satisfaction Monitoring - An overview
02-May-02 Customer Satisfaction Monitoring - what it means and how to do it.

A New Mark of Quality
16-Apr-02 In the fight to retain the competitive edge, managers are implementing quality practices as a means to improve the efficiency, effectiveness and customer service standards. Business leaders across the board - from the service industry, to healthcare and ...

WORLD CLASS SIX SIGMA TRAINING COULD SAVE BILLIONS FOR UK BUSINESS
16-Apr-02 UK businesses now have access to world-class training in Six Sigma, the management process which saved $12 billion for GE over five years, thanks to an exclusive strategic alliance between the Institute for Quality Assurance (IQA) and the American Societ...

ABCB presses for publication of statistics of sanctions imposed upon certification bodies
31-Jan-02 31 January 2002, London:

The following comment on ISO's press release was made today by Tim Inman, Chief Executive of the Association of British Certification Bodies (ABCB). The ABCB's mission is to promote itself as the UK's centre of excellence for ...

World Quality Congress comes to the UK
22-Jan-02 The Institute of Quality Assurance (IQA) has been selected to host Q2002.


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