When soft skills seem to be the hardest word
November was 'soft skills' month on Training Zone and I’ve followed the commentary and debates with interest. Soft skills as in difficult to quantify and measure or soft as in the opposite of hard, difficult, tricky? The old adage has it that if you ask three people you get four opinions. Well, when trying to define soft skills, ask three trainers and probably you can count on at least five definitions. They will be described with great articulacy, with due concern for your feelings and there will be an attempt to achieve consensus, but inevitably, assertiveness will out and the matter will be as unresolved as a coalition position on the Leveson inquiry.
His book Complete Training: from recruitment to retirement is published by Kogan Page in 2013
Robin Hoyle is a writer and consultant working with organisations large and small to implement change through people development. He has a long track record of strategic L&D leadership and materials development and design - working for a wide range of organisations in private, public and voluntary sectors in the UK and throughout the world...