Newbie here who just joined. I have been thinking of setting up my own freelancing in-house training business in my area of expertise (financial services customer services). This would be aimed at clients abroad, outside Europe in fact.
I have over 18 years experience in managing client services team, train and mentor different teams and external clients but I never took any sort of official certification. It was all done as part of my role.
I have already been approached by contacts in my network to let me know that they would happily pay me to improve the customer facing skills of their teams, something which I am now seriously considering. All they want me to do is just talk about my definition of good customer service, provide feedback on good practices and give examples and answer of challenging situations, there is no need for diplomas at end or anything. It's almost a consultant role to improve their front office skills.
With that in mind, can I get started without an official "trainer certificate"? Is it required?