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"Handling Complaints" training

I'm looking for recommendations for a trainer to deliver a Complaint Handling course.

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I work in the hospitality business and I have a team of complaint handlers and I am looking for an experienced trainer to deliver an in-house bespoke course in dealing with complaints/using empathy, dealing with customers who want escalate.

If you have used someone who has delivered similar training with fantastic results, or have material you are happy to share I would love to hear from you.

Thanks, Wendy. 

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By suebeatt
22nd Jan 2018 16:22

Hi Wendy

Can I ask where you are based? We have years of experience within the hospitality sector and have delivered complaint handling to numerous sectors.

Sue

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By Simpsw
23rd Jan 2018 10:14

We are in York.

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By suebeatt
23rd Jan 2018 11:58

Hi Wendy

We're based in Glasgow but York is very do-able as I have family not far away. If you would like to discuss further, please give me a call on 07766 422376 or email me on [email protected]

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