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I need ideas of games and role plays for customer service training

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I have recently become a trainer and need ideas of role plays, games, exercises that I can use in customer service training.
claire Halstead

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By crocker26
18th Oct 2008 10:18

Hi Claire

I'm in the same boat as you and am currently writing a 14hr course on customer service skills for clients in South Tyneside. If you've been given any good advice I would appreciate receiving some information.
Thanks for your help and hope all is going well.

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By admin
15th Oct 2002 13:43

Welcome to training, I hope you enjoy your career.

I have lots if exercises and games that I can send to you.

Mail me your addrress.

regards

Jason

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By tw12
to admin
24th Jan 2016 20:39

Hello Jason

i was wondering if you still had any more exercises and games for customer service training you could possibly send me .

many thanks

trev

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to admin
15th Feb 2016 11:50

Hi Jason,

I'm in the process of writing customer service training for my organisation.
I would like to add some live scenario's into the training, please could you provide me with some advice?

Kind regards
Katie

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to admin
09th May 2016 15:57

Hi Mr. Jason,

would you please send me any material you have related to the customer service role play, games, and exercises.
Your kind support is really highly appreciated.

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By admin
15th Oct 2002 22:14

Try using actors within your role-plays - they make the process realistic. Plus there are techniques other than role-play.

Nigel

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By stevemosley300
17th Oct 2002 08:26

Claire,

I can recommend a great book.

"The big book of Customer Service training games"

ISBN 0-07-077974-0

Great value at under £20 on Amazon.

I use it.

Regards

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By Gunnell
07th Apr 2010 14:17

Hi. I am trying to devlop a course on Behavior and attitude and how it effects the level of customer care.

Does anyone have any tips, particuraly any games and exercises.

Cheers

Simont

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By Bartonhall
12th Apr 2010 22:47

Hi Jason

 

Could you send them to me also -  would really appreciate it

Thanks

Jayne

 [email protected]

 

 

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By jadequinn00
02nd Jul 2010 13:28

Hi Jason

Just like Claire I have recelty just become responsible for training and customer service in the department that I work in please could you send me any material you have.

[email protected]

Thanks in advance.

Jade Quinn

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By danlockwood
02nd Aug 2010 13:23

Hi

I have been given the opportunity to present a training package to our MDs for possible use throughout the company - does anyone have any fresh ideas on retail customer service?

Any material availble can be forwarded to [email protected] if you wouldn't mind.

Thanks for your help

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By Gunnell
04th Aug 2010 13:47

 Hi Jason

 Can you send me some ideas, material also?

 [email protected]

 Cheers

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By aoife
16th Aug 2010 12:33

Can you forward me any info also

[email protected]

 

Thanks

Aoife

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13th Aug 2012 13:19

 Hello jeson 

 

Could u please send me some of the customer service class games and role play

and this is my email 

[email protected]

 

Thank you 

With my gratitude 

Essam

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By JGerety
14th Nov 2012 17:25

Hi Jason-  Any chance you could also share with me at [email protected] any customer service role-playing scenarios for dealing with irrate customer or any pertaining to customer service skills?  Thanks so much.  Joan

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09th May 2016 15:54

Hi,
I need as well some effective ideas that help me to improve the training session and enhance the material needed to be delivered.
anyone could help me and send me.

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