I've been tasked with designing a course for our new starters. The course covers things such as:
- Setting Passwords & working with applications, customising Desktops
- Navigating and finding what you need from the Intranet (not an easy task with our work intranet)
- Working Efficiently tips and keyboard shortcuts etc
- Working with laptops and working remotely
The computer experience for many of our employees is minimal and their skills are lower than average to non existent for some. But not all! Some staff are very computer literate. It has become evident that such a course needs to exisit and it is being made mandatory for new starters but as you can probably see, the challenge I face is keeping it engaging and still an opportunity to learn for those that already know so much.
I know it needs to be a really interractive session so that everyone gets involved and it shouldn't matter on previous experience because those that 'know it all' can help that know very little.
I would love to hear if you have had to design similar courses and how you approached it. Different activities you set up.
At the moment I'm thinking splitting classes into groups and having maybe four 'learning stations' which they move around.
I have 3-3.5 hours to work with and I have no clear indication as to how many participants I will have on the course yet but expect it to be between 20 and 30.