TNA - or Training's Needless Activities pt2by
Robin Hoyle concludes this focus on the shortfalls of Training Needs Analysis and what we can do about it.
- Simple process-based competencies which are built on observation and accurate enough to be clear, but expressed well enough to be usable by those for whom L&D is not their main job.
- Training (and associated competencies) for those who will identify training needs - i.e. the line managers. (I once asked a group I was speaking to how many of their organisations withheld performance pay from those managers who didn't play a full role in identifying training requirements for their teams and supporting team member development. One hand was raised from an audience of about 70. What gets measured gets done - the whole organisation needs to sign up to this or its best not to bother).
- A continuous process of looking at the future requirements for the organisation - reviewing what other organisations are doing in other sectors and charting trends in your particular area of activity. Every employee should be engaged in at least one programme per year which is looking at the future and the kinds of things which the organisation will need to be doing over a three to five year time horizon. Finally...
- A combination of courses and resources clearly matched to the required behaviours. Often the course menu does not obviously support the competence framework. Again, if we are to build the kind of competence we need and will need in the future, we need to embed those behaviours in every L&D intervention we create. Of course, those interventions might not just be courses but require a range of different learning activities structured to develop those observable behaviours we need people to exhibit.
Robin Hoyle is a writer and consultant working with organisations large and small to implement change through people development. He has a long track record of strategic L&D leadership and materials development and design - working for a wide range of organisations in private, public and voluntary sectors in the UK and throughout the world...