Lecturer in Management Queen Mary University of London
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Mind the gap: why training is vital to pursuing transgender inclusion

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Following extensive research into gender identity and inclusion in the workplace, it has become clear that a knowledge gap exists among HR and L&D professionals regarding transgender issues. For true inclusion to be achieved, therefore, transgender inclusion training is essential – not just for these groups but for the organisation as a whole, argues Mustafa Ozturk, Lecturer in Management at Queen Mary University of London.

1st Jun 2021
Lecturer in Management Queen Mary University of London
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Transgender inclusion at work is a topic that has received more attention in recent years, but organisations still have a long way to go to achieve a long-term vision of change.

A proactive approach to inclusion is critical to surmount the serious barriers that stifle transgender equality at work. There is a deep and broad knowledge gap regarding transgender issues even within the HR and L&D ranks.

Indeed, transgender is one of the most misunderstood identity aspects in the social realm, especially the workplace. Transgender individuals present a gender identity that is different from their gender assigned at birth. Yet there are a multitude of articulations in which transgender identity can take shape. As such, transgender is often referred to as an umbrella term, which encompasses a vast spectrum of minority gender identity expressions.

For example, a transgender individual may be someone who undertakes hormonal and/or surgical interventions to achieve a destination gender identity. Equally, some transgender people adopt a new gender identity by means of non-medical steps, such as changes in everyday dress, speech or manners.

In addition, there are transgender individuals who express a non-binary gender identity by altogether eschewing the conventional categories of male and female. What’s more, transgender status does not connote a particular sexual orientation, so transgender people can be gay, lesbian, bisexual, straight or pansexual.

Why we need to pay more attention to transgender issues

The complexity of transgender is often glossed over by the uncritical use of the label LGBT in both HR practice and academic research, which sometimes conflates not only sexual orientation and gender identity, but the distinct needs of different groups.

While it is true that transgender people may have overlapping concerns with LGB cis-individuals, they also have unique needs that must be addressed in their own right. For example, many transgender people undergo transition – the complex process of re-configuring an existing gender identity in ways that more closely match a desired gender identity.

In addition, transgender individuals are much more profoundly stigmatised than LGB cis men and cis women. Transgender is viewed in society as a threat to gender, which operates as the most fundamental organising principle of social and organisation life.

Through conducting research on gender identity inclusion in the workplace, in collaboration with Professor Ahu Tatli from Queen Mary University of London, three key challenges faced by transgender employees came to light.

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Research finding 1: transgender people are discriminated against during the recruitment process

Our qualitative research based on in-depth interviews with transgender employees in the UK shows disturbing trends that must be addressed swiftly and decisively (Ozturk and Tatli, 2016).

First, transgender employees have a severe under-representation problem in UK workplaces. Many organisations view gender identity diversity as too far a goal to advance. Transgender workers are implicitly understood as incongruent with professional work contexts as well as stereotypically gendered lines of work.

As a result, transgender workers are severely discriminated against at the recruitment and selection stage. The continuing lack of organisational awareness or expertise regarding transgender people exacerbates the under-representation problem.

Research finding 2: Transgender people face difficulties with disclosing their transgender journey to their employers

Disclosure was another key issue highlighted by our research (Ozturk and Tatli, 2016). The ability of a transgender worker to be upfront about their gender identity is often severely compromised due to gender-typical industry norms, as well as unsupportive organisational contexts.

Transgender employees often have to remain silent about their gender identity journeys as well as their pressing needs and requirements as transgender workers, because they fear reprisals from employers, peers and customers. As many organisations are not furnished with adequate know-how to create a trans-supportive environment, disclosure concerns continue to loom large in transgender work lives.      

Research finding 3: Transgender people do not receive the right support through transition

Another significant issue highlighted by our research is transition (Ozturk and Tatli, 2016). Transgender workers, who undertake gender identity transition while employed in the same organisation, are often subjected to invasive personal questions, treated as objects of curiosity and represent a ‘problem’ that must be managed.

Organisations often worry too much about coordinating potential absences during transition, or how schedules can be managed so as to minimise any performance shortfalls.

Conversely, they worry too little about providing transgender employees with genuine support during this challenging period. As a result, transition often involves forced career breaks and the necessity of job change for transgender employees.

Company-wide training on transgender inclusion is essential

A proactive approach to inclusion is critical to surmount the serious barriers that stifle transgender equality at work. There is a deep and broad knowledge gap regarding transgender issues even within the HR and L&D ranks. As such, HR and L&D professionals, as well as equality and diversity officials need training on how to develop a sensitive and precise understanding of transgender issues.

Without this, they are not fully armed with the requisite knowledge to tackle deep-seated prejudices. In addition, the training for these groups must be followed by broader transgender training provided across the organisation, from the management ranks to entry-level employees. This encompassing roll out of training across different levels and functions is a pre-requisite for securing in-depth organisational awareness and appreciation of transgender issues.

Training is only truly effective, however, when it is deployed to engage people meaningfully by enlisting their active participation and imagination. Therefore, it is important to make training more than a single event, which requires one-time participation in a limited manner. Transgender inclusion training needs to be a series of developmental activities that align the organisational community with a strong appreciation of differences.

Training that cuts ice requires serious resource investment, which involves top management support. Top management support is also necessary to make transgender inclusion a strategic aspect of organisational culture and development. This may come in the form of concrete efforts such as targeted recruitment programmes, positive action at the selection stage, and mentoring and leadership programmes aimed at transgender workers. Such acts of ongoing support must be complemented by discursive steps such as amendment of strategic plans, policy documents and communications to ensure that transgender identities are a visible component of organisational activities.

Deep and meaningful progress to achieve transgender inclusion in work organisations requires significant action based on a long-term vision of change, which should be pursued by L&D, HR and top management.

Interested in this topic? Read Diversity and inclusion: getting it right on the road to recovery.

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