I have been tasked to supply material to be used by call centre staff across the board. I know there will be lots of generic material that we can provide but I need access to some industry specific content, especially best practice etc.
Anyone an expert in this area that can help?
Many thanks,
Mark Gregory
4 Responses
Developer of elearning solutions for call centres
I work for an organisation called Percepta. We manage call centres for the automotive industry manufacturers. I run the elearning department for Europe. WE have developed WBT for our own and other clients call centres.
I would love to talk about your needs
Call Centre training
Mark
Echelon produce an activity pack called Managing Contact Centres. I can also send you a complete list of Call Centre specific videos if you call me on 01491 411061 or e-mail [email protected]
Alun Harvey
4.5 years Call Centre Training Background
Hi there Mark
I have worked at different levels in call centres, mostly as a trainer for them. I would be pleased to share with you what I have if it’s relevant, or even perhaps be a soundboard for some of your ideas.
Please get in touch and let me know what you’d like to know!
Best Regards,
Kate
Call Centre Training
Mark
Anne Marie Forsyth at The Call Centre Association head office may be able to help. Tel 0141 564 9010
Wilma