Mistakes at work could be avoided through training our brains to better deal with stressful situations, highlights Sally Tanski, Leadership Development Facilitator and Coach for Full Potential Group.
In 2016/17, 31.2 million working days were lost in the UK due to work-related illness and workplace injury, according to the Health and Safety Executive – and human error contributes significantly to these events.
People make mistakes when they are tired or stressed and/or when the environments they are working in are not ‘brain-friendly,’ causing their brains to not function successfully. We can reduce that risk by understanding how our brains work and the drivers that improve neuro agility.
The more agile our brains the better we learn and cope in stressful situations, which improves our decision making and reduces the risk of errors.
Our personal neurological design
Our brains are divided into two hemispheres. The right hemisphere is responsible for long-term visual memories, processes information in a random, holistic way with a focus on the ‘big picture’, and learns best through pictures and illustrations.
The left focuses on detail, structure and fact-based content, taking a logical and analytical approach to processing information. It learns best through language and words.
We use both hemispheres, sometimes simultaneously, more often alternately. We typically have a ‘dominant’ hemisphere, which means the functioning associated with that hemisphere ‘leads the way’ in how we take in information, process it to make decisions and take action.
Content seriesView full content series
The less dominant hemisphere ‘follows’ – we use the functions associated with that one in a more passive way.
Stress can ‘shut down’ our less dominant hemisphere so we lose access to the functions of that side of our brain.
Similarly, we have dominant eyes, ears and hands, and each one is responsible for specific sensory awareness, for example:
Left eye – focuses on colour, shape and movement – the “big picture” eye
Left ear – listens for emotions and non-verbal content – HOW things are said
Left hand – used for non-verbal communication, gestures
Right eye – focuses on detail, words, sequential and linear information
Right ear – listens for facts, content of speech/lyrics – WHAT is said
Right hand – used for fine motor activities, communicating through writing
These senses are controlled by the opposite hemisphere – so a dominant right hand is controlled by the left brain hemisphere and so on. This dominance pattern differs from person to person. It’s our own blueprint for learning, thinking and how we behave, because we will all process information and learn differently.
In a relaxed state we’re able to benefit from the complementary functions of both hemispheres and sensory awareness, meaning we’re able to receive and process a wide variety of information.
But what about in stressful situations?
However, this presents issues when we’re faced with stress, as stress reduces our ability to use our brains effectively, as explained in my previous article ‘Handling stress to help you learn better’.
Stress can ‘shut down’ our less dominant hemisphere so we lose access to the functions of that side of our brain. If we have a dominant eye, ear or hand that is controlled by that hemisphere, we may not be able to use them successfully. So we may simply not see or hear important information to make good quality decisions, or to act safely.
Person A is right brain dominant, (meaning they typically focus on overall meaning and big picture information) and right ear dominant (which is controlled by the left hemisphere and listens to factual information).
Under stress, their ability to listen to detailed information will be hindered, as their left, non-dominant hemisphere will be ‘switched off’. As a result, they may miss vital information and instructions provided verbally.
Reducing stress and fatigue are particularly significant when it comes to reducing the risk of human error.
Person B is also right brain dominant and has a dominant right eye, meaning they typically look for linear, sequential information. Their dominant eye is controlled by the left hemisphere, and if they lose access to this functioning under stress they may fail to take in detailed information in written format.
There are neuroscientific tools that will help you and your teams understand more about your own dominance patterns, what this means for your risk of error, and how to manage these.
Factors that support brain fitness
Irrespective of our natural dominance patterns, we can all improve our ‘brain fitness,’ which then reduces the impact of the ‘switch off’ during stress so that we benefit from the functioning of our whole brain and minimise our risk of making mistakes.
Here are some tips to give your brain a workout, which will help improve your use of your non-dominant hemisphere and develop your ability to use both hemispheres simultaneously (‘bilateral functioning’):
Physical activities that require you to cross the body’s midline, (an imaginary line that divides the body into right and left), reaching across the middle of the body with the arms and the legs, such as touching the opposite elbow and knee, or crossing one foot over the other while walking sideways
Swimming, running, dancing, aerobics and even climbing the stairs, which require using alternating movements
Playing a musical instrument
Solving puzzles like crosswords, Sudoku and online brain training games
In addition to this, a number of drivers impact our degree of brain fitness, including sleep, stress, movement and attitude.
To find out more about these factors and how they affect us, see my article on ‘Brain Agility - maximise your learning investment and future proof your talent.’
Maximising all of these drivers will have a beneficial effect on overall brain fitness. Reducing stress and fatigue are particularly significant when it comes to reducing the risk of human error. It is often a root cause of major accidents with fatigue reported to be implicated in 20% of accidents on major roads, costing the UK £115 - £240 million per year in work accidents alone.
What does this mean for L&D professionals?
We can encourage employers to focus on factors that support safe working by:
Building a neuroscientific assessment tool into development programmes to raise awareness of the impact of brain fitness
Increasing leaders’ understanding on the impact of stress and fatigue on the brain and on people in frontline roles, where many errors and accidents can occur
Building brain fitness exercises such as physical activity, puzzles and problem solving into learning events to then take back into the workplace, to develop concentration, reduce stress and combat fatigue
Contributing to the development of a learning culture where people explore causes of failure in order to learn from their mistakes
As Matthew Syed advises, in Black Box Thinking: Why Most People Never Learn from Their Mistakes--But Some Do: “Learn from the mistakes of others. You can’t live long enough to make them all yourself.”
About Sally Tanski
‘I’m passionate about helping people be their best, enjoy fulfilling and motivated lives and achieve their true potential. I believe in the power that leaders have to enable people, and my approach to developing leaders is geared towards helping them do that. I have a growth mindset and believe in focusing on strengths to help people create lasting change and improve their performance and capability. I bring an enthusiastic, empathetic and participative style to the way I work with people. Listening, providing honest and challenging feedback with care and compassion, and creating the time and space for people to consider new options are key to the way I work.’
Sally is an experienced Learning and Development professional with a successful career in both the private and public sector. She has worked in senior roles within a range of organisations and has led her own consultancy business since 2001. Her work means she has a pragmatic understanding of the issues leaders and their teams face, and she brings this “real world’ approach into the work she does. A proud stepmum of 2, Sally is a keen cyclist and runner and a qualified Run Leader, which means she can support other runners in her local running club. She enjoys seeing how the skills she uses at work can help her and others in her sporting hobbies.
Sally specialises in one to one coaching, the design and delivery of leadership development events, facilitation of team events at all levels and in leading OD change projects. She has expertise in leading teams and developing and inspiring the people in them to achieve shared goals. This experience has enabled her as a coach to help other leaders focus on developing and motivating their team members.
Sally has strong relationship building and influencing skills coupled with a track record of delivery and achievement through her career. She brings commercial awareness and the ability to understand individual and organisational drivers with an empathetic style that helps her build effective working relationships with a range of stakeholders. She’s comfortable working with leaders at all levels and is particularly experienced at senior manager and director level. Sally’s clients include Nationwide Building Society, Staffordshire County Council, Eon, AXA Wealth.
“Sally asks great questions, provides intelligence and expert insight into behavioural change and team development. She continues to be a great sounding board for ideas, passionate about great leadership, creative thinking and encourages a growth mindset always” Director, Financial Services
Training / Qualifications / Professional memberships
- Accredited Executive Coach
- Qualified user of EQ-i 2.0 & EQ 360
- Qualified user of the Fundamental Interpersonal Relations Orientation (FIRO-B)
- Qualified user of the Myers Briggs Type Indicator (MBTI) Step I and II
- Qualified user of the Strengths Deployment Inventory (SDI)
- Certified Practitioner of Neuro Linguistic programming (NLP)
- CIPD Certificate in Training and Development
- CIPD Post Graduate Diploma in Training Management with Distinction