Too many organisations prioritise cost when selecting training providers, but there are many other factors to take into account when assessing suitability. Ignore them at your peril...
Difficult though it may be for those around me to believe (since I have no six-pack or beach volleyball prowess like Tom Cruise in Top Gun), I was once a fighter pilot, and the evidence would appear to indicate I was a vaguely competent one.
I amassed around 3000 flight hours including 250 displays with the Red Arrows without any major disasters. I was taught to fly by other pilots who had previously flown on the front-line.
Collectively, over many years this generic group of practitioners had designed a training syllabus informed by what was required on the front-line, based on hard-won personal experience.
One of my best friends is a doctor. His training was a mixture of academic study, clinical observation and on-the-job training. A significant part of his training was carried out by other doctors further ahead than him in the ‘pipeline’.
Outside of the classroom or the laboratory, the training doctors were not necessarily selected for any training skill, however they were all recent or active practitioners.
When I was at business school, I learnt a lot of useful functional skills taught by best-in-class functional experts. Not one had run a business though. It’s a very strange thing coming from a military background, but when I look at the wider universe of those delivering training, particularly in areas like executive development, how few operators there are around.
Attitudes to training
Often, the mention of ‘training’ generates much rolling of the eyes and general disengagement. It’s not really that much of a surprise when the consultant has learnt the subject by observation and study alone. Leadership is a practice, not a theory.
We were recently approached by a large bank about a senior-level programme on ‘executing strategy’. The programme was for front-office operational managers and was sourced by the training department through their preferred supplier – an external training portal organisation.
Those in development support of the front-line do need to deeply understand the operational perspective and pressures.
We have served as military officers and have had plenty of time to reflect on and deconstruct our experience of ‘execution’ - definitely no pun intended! We also have a partner with extensive high-level consulting experience.
We thought we had an unusually well-informed insight on the critical success factors when it comes to executing strategy. Unfortunately, the critical success factor appeared to be solely focused on price, in order to protect the margins of the middle man. We were told we would get the job if we slashed our price. We declined.
Failing to close a deal is an occupational hazard, and we generally seem to do ok. What this forced me to reflect on more was the disconnect that we regularly observe between operators’ development needs and the sourcing of the solution.
Who selects training facilitators?
The sourcing of the solution is often given to people who do not have the time, or maybe experience, to deeply understanding the need, and whose own performance is as likely to be measured in compliance or budget as outcomes. They get the provider they want, not necessarily the one the operator needs.
If there is a genuine attempt to measure value as well as cost, then you get what you pay for.
I am not actually suggesting that every consultant or training facilitator needs to have been as good an operator as those they train, or even an expert in that specific field - there is also undoubtedly a place for the academic or theoretical input.
Having said that, those in development support of the front-line do need to deeply understand the operational perspective and pressures.
Why cost isn't everything
The primacy of cost or compliance over long-term value in sourcing development might work as a filter, but unless the process and decision is ultimately owned by operators, and there is a genuine attempt to measure value as well as cost, then you get what you pay for.
Think about it this way: if the bottom fell out of the aviation market and lots of unemployed pilots were looking for work and were very cheaply available, would you want them training your doctor?
It’s a simple question, but think carefully about the answer. That’s why pilots don’t teach medicine to doctors.
We can apply this to how organisations procure learning and development. Remember, it's not always about the price.
Looking for more tips? Read Training spend: eight ways to maximise your ROI.
About Justin Hughes
Justin Hughes writes on issues relating to team and organisational performance. A former Red Arrows pilot, he is now Managing Director of Mission Excellence, a consultancy focused on improving clients' execution – their ability to close the gap between what gets talked about and planned, and what gets done. Justin previously spent 12 years as an RAF fighter pilot and is a renowned speaker on performance and risk and has presented alongside Richard Branson and Kofi Annan.