Member Since: 31st Oct 2015
My discussion replies
18th May 2009
I sympathise with you, I find myself sometimes struggling to find new ways to drive feedback.
However, I have to say good preparation is key. The activity, game, exercise, has been included for a reason, there isa learning goal associated, so prepare a list of questions beforehand that can be referred to.
Using open questuions of course helps to get peopple to talk, but think about using challenging statements or questions to provoke responses, particularly useful if an emotional response highlights what the student REALLY thinks/feels.
15th May 2009
Hi Sam, don't have the answer for you but these bodies might - Chartered Management Institute (CMI), CIPD, ITOL, Learning and Skills Council - good luck and would be interested in seeing any results you find.
13th May 2009
I agree with the sentiments expressed here. Once, such posters looked authoritative and could demonstrate timeless truths as they faded under their patina of nicotine and tar. Now they come across as patronising and, in consequence, irrelevant to the individuals whom they address. Amazingly, there's e-learning which tries to use similar images as a counterpoint to or reinforcement of the information that it contains. Christine's idea is great since it identifies individuals with the organisation and builds on what they have already, incontrovertibly, achieved.
11th May 2009
I suggest the TAP courses from the Training Foundation. They are quite useful and concise which means you can quickly learn the critical concepts on how to teach more effectively to delegates.
Hope this helps.
8th May 2009
Thanks to everyone for their comments and suggestions, i think i now have an exercise.
7th May 2009
You mention users with all disabilities - so please don't forget to consider the needs of blind/partially sighted people.
You can use Powerpoint, even with blind people in the room, but obviously you will need to talk through all the slides clearly, and you will need to summarise anything that is present in graph/visual format. You should also provide a brief description of any pictures in this presentation (particularly if the pictures provoke a response from the audience). Example would be "I should explain that everyone in the room is laughing because there is a picture of a man slipping on a banana skin". This should be done tactfully and without drawing attention to the blind person unnecessarily - it can feel a bit intrusive if every 4 minutes the presenter says something like "for the benefit of Bob, there's a picture of xxx*** on this screen".
Many blind or partially sighted people use screen reading technology these days, so may appreciate having the slides emailed to them in advance, so they can run them through their screen reader software. However, you will need to add a text description of any pictures or anything represented in graphical/visual form. Quite often, the best thing to do is simply to ask the person what their needs are, and go from there.
Hope this helps.
5th May 2009
Please email me directly at [email protected] and I'll email you an exercise with includes Paper plates, post-it-notes and the Prioritisation grid!
1st May 2009
In my experience client management can be taken differently depending on who you talk to and what people's perception of a 'client' is.
Nevertheless, your list is great and indeed all are related to the client management as I understand. You can also talk about negotiations, body language, handling difficult people (or client's) and how to establish rapport which is really part of communication skills. You can use Client Management Training Materials
as well which covers a whole day and can be easily mixed with your own content.
Hope this helps and good luck with the course.
1st May 2009
PD's are excellent as Graham has suggested. Here is another one:
You can use the Multiplayer Puzzle which helps the delegates to understand the value of cooperation and negotiation. It pushes people to go out of their comfort zone and understand that if they want something done, they need other people's help and they will be much more effective if they 'think' cooperatively all the time when solving problems.
Hope this helps.
30th Apr 2009
I have developed a 32 question diagnostic which you could send out to all team members as pre work which will give you ample material for discussion of where the high and low points are in the team against 8 key areas. It would work really well to present the results using Webex or similar, and then get the various locations to break out and come up with some solutions, before reconvening in a follow up session to share and explore.
If you are interested, ping me and I will show you what it's all about.