Member Since: 12th Jan 2018
14th Nov 2019
Does anybody have any advice on how to implement 70:20:10 for a contact-centre induction? I love the idea behind the theory but I'm struggling to understand how the 70 can work for customer-facing new starters, particularly in Financial Services organisations that are heavily regulated and have a Training & Competency Scheme- mistakes could be made resulting in complaints, and potential interest from the regulators? Therefore what activities in the '70' would work in this context?