Member Since: 21st Aug 2008
Training Manager Dominic Valentine
19th Sep 2012
Sound advice in your key points.I would add to them the mantra/question I always train managers/staff to put in their heads when dealing with a disciplinary, grievance or customer complaint. The question is: WHERE COULD THIS GO NEXT?
The situations I train people in ,leading up to tribunals, are almost analogous to your excellent portrait. The questions "where could this go next?" reminds us that the situation could start off one shape, end up another and sometimes have an outcome that nobody could have predicted or indeed have desired!! Where could it go next? - a director dealing with an appeal,a clever barrister on the other side, an employment judge or,god forbid, the front page of the DAILY MAIL!!!
QED Training qedworks.com