Member Since: 27th Sep 2002
Training Consultant Jenny James Training
My discussion replies
20th Jul 2016
Two years ago we visited a funeral director's office to ask for a quote for mum in law's funeral. She had specifically requested a wicker/bamboo coffin and we explained this to the chap manning the desk. He then went into a long explanation as to why they weren't as "green" as people thought, they had to be shipped in from Vietnam, weren't really any cheaper etc etc. Did he really think that we would not do what the dearly departed had specifically requested?? Needless to say we walked out and went to one along the road who met our needs and, naturally, were able to source a suitable coffin in this country.
21st Oct 2015
This is one of my bugbears.
I think a sliding scale of cancellation fee is fair. This could be:
50% of fee if cancelled more than two weeks before the date
75% 1-2 weeks before
100% with less than a week's notice.
In addition, trainers often book trains and/or hotels as cheap as they can but that means they can't be refunded if the course is cancelled. I always charge the client if that is the case, even if the course is some weeks off.
On the subject of contracts I have a couple of clients (training providers) who say they will charge ME if I cancel at short notice (even if this is because of illness) as they say their clients (the end customer) may charge them if venues have been booked, cover staff rostered on and so on. I said I would need to see proof that this was the case before I would even consider paying to be ill!!!
Hope that helps.
19th May 2015
Thanks to all for responding. The % seems to vary enormously, in those cases where I know what the end client is paying my client for my services.
20th Apr 2015
This may not be an issue in your organisation of course, but if it is, could you set her the challenge of reducing no shows/late cancellations on courses? She could then develop a number of strategies and implement them to see which work best? This would have a clear ROI so would be simple to measure.
16th Mar 2015
Thanks Rus. Am I particularly ham fisted though? I can't "write" tidily on the black/white screen with my mouse pad on my laptop. My writing looks like a three year old's!! Any tips?
27th Feb 2015
I'm not sure this is doable given your time constraints. I have delivered a number of "familiarisation programmes" for trainers who will be rolling out workshops etc. They ALWAYS take longer than the workshop itself. My method is to deliver it as though they are an "ordinary" audience but then stop the action for input around how they deliver it.
If you are really limited to an hour (and I would query this) I think the only way you could do it is for the group to have the course materials well in advance so they can look through it (and start to prepare to deliver it) and then use your hour to answer their questions and perhaps tackle one or two of the more tricky bits.
Happy to discuss if you PM me.
18th Feb 2015
Could you clarify what you mean by "tool"? I initially assumed you meant an on line tool, or a piece of software, but maybe you mean a piece of kit, or activity set or something?
15th Feb 2015
Agree with everything that others have contributed. I would just add that my views and delegates' views on the venue are also important, to help those booking courses in the future. I recently ran a course in a community centre and, because numbers had increased, we were moved from a meeting room to the dance studio!! This was a cavernous room with poor acoustics and, by the end of the day, my throat and chest hurt as I had to project my voice much more than normal, and some quietly spoken delegates struggled to be heard at all. Not ideal.
14th Jan 2015
I agree with Rus's points - of course I take the hit of losing income if I am unable to work due to illness and I have contingency funds to cover that. What does seem punitive is that they suggest they may charge me for the privilege. To have to fork out a few hundred quid for being ill seems unfair to me. And this is what they have stated in their contract! It may mean, of course, that their trainers turn up to work when really they shouldn't!
I have responded to both that I feel it is punitive and have been reassured that it is only an option from them and they would be able to evidence the financial loss they have suffered - eg if the end client has booked additional staff to cover for colleagues who were supposed to be on the course they may charge the training provider for those wages, or if they have booked a venue - that sort of thing.
My feeling is that they should cover those costs out of the (quite high) slice off the top of the fee the end client is paying.
12th Dec 2014
If you have a behavioural/competence framework you have a yardstick against which to measure performance before and after the training. 360 degree appraisal and feedback would be useful too.