Member Since: 15th Apr 2008
Everyone’s looking for a way to build a thriving and enjoyable workplace, where employees are engaged, fulfilled and committed. There isn’t one magic answer, but I believe strongly in the power of communication, and specifically, feedback.
I work with my team – alongside our client organisations – to put in place the mindsets, habits and processes that create a workplace culture of feedback. We do this through training, consulting, advising and implementing 360 Degree Feedback programmes that are customised to each organisation’s business goals and values.
Building a culture of feedback happens when feedback becomes ‘the way we do things around here’. Most people spend most of their time at work, whether at home or in the office; our goal is to help build Better Workplaces through Feedback Culture.
Since the early 2000s, I've worked with over 200 organisations, supporting them with feedback for employees, teams, managers and leaders. Projects have included 360 Degree feedback design for performance, development, talent identification and succession planning. My background in Learning and Development has helped me to understand our clients' needs, and I have learned so much from them. For me, our clients are our heroes!
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My discussion replies
14th Sep 2009
That would be my first question! Are there any clues from groups discussions, employee surveys, feedback, line managers, key people in the groups (both formal and informal) as to why the sales force are so demotivated? After all, sales people are the people who are supposed to be the most self-motivating and positive of all employee groups!
People tend to be demotivated when they feel that the organisation is not listening to them and not responding to their needs. Honesty and clarity of message (whatever that message is) from the company will be really appreciated and will help people to understand what's really happening and therefore to begin deciding how they will deal with the reality, individually, which is where the only real motivation can come from. I don't believe you can train for motivation, only create an environment where people can motivate themselves.
Only after you have done that can then you focus on training for techniques and team-building.