Member Since: 9th Nov 2010
Hello. I'm a trainer and coach, specialising in improving face to face communication. I'm interested in helping others develop one to one skills and spend much of my time training managers to get the best out of their people. 20 years consultancy experience has been gained through working within a broad range of public and private sector companies. Always happy to chat to see if I can help you. call me on 0845 5197 571.
Face to Face in the Workplace:A Handbook of Strategies for Effective Discussions
"This Year's Must Have Book" HR Director
“Reviewing this book was a joy…There is good, solid theory gleaned from reputable sources and suggestions for further reading, alongside simply stated, practically-focused advice… they’re all there and beautifully summarised.” HR Zone
“The format is very reader friendly ,The content is very practical …So overall a comprehensive handbook that is instructive and well structured. Well worth the read for even the most experienced manager.” Manager
Sunday Times Featured Book
Five Steps to being Heard: How to get your Message Across to the Right Person (free ebook available from website)
Co Author of:
The One to One Toolkit: Tips and Strategies for Advisers, Coaches and Mentors
The Groupwork Toolkit: How to Convert your One to one Advice Skills to Working with Groups
The Job Interview Toolkit:Exercises to Get You Fit for Your Interview
Programme Director Spring Development
My discussion replies
4th May 2018
I once had 'too much theory' and 'not enough theory' from different delegates on the same course.
I've also had 'the cookies were too chocolatey'. They were home baked in a beautiful hotel!! You certainly can't please all all the people....
6th Dec 2017
My other half is a good (ie highly experienced) copywriter. Sometimes he charges by the hour - usually £40, sometimes by the day - around £300 - sometimes by the job if that is what the client wants. He would offer discounts for larger jobs.
Of course there are plenty cheaper, some even using correct English, but there is a real skill to saying things as clearly as possible. A good copywriter will have samples of work you can look at. Choose someone whose work you admire. It's worth the investment. (He's not available, by the way!). hope this helps.
8th Nov 2016
Phew, that's a relief! :-)
7th Nov 2016
Darn it Ade, it was the best of the bunch when I had some shots done...Ah well, I'm sure you'd love the real me....
13th Oct 2016
14th Sep 2016
'We don't call them trainers'? It would be interesting to dissect who does (plenty) and who doesn't - and why. I digress, that is a different topic!
An enthusiasm of trainers?
An androgogue of trainers?
A clunk of trainers? [because of the pennies dropping)
An enlightenment of trainers? (for when we want to be pretentious)
An All Star Squadron of trainers? (because Google said that's a good name for a team of super heroes)
A pair of trainers?
I'm on holiday, better get back to my sunbed...
3rd Sep 2016
You've already sussed the 'Don't call it role play!' technique :-). Personally I don't force them - sometimes they are happy to play the role of observer first to ease them into it - often they will then take their turn.
Other things: I've hired a drama student so that they can just practise being themselves, rather than having to go in character, I also discovered a technique where a group of people share one role and take turns to be the spokesperson - its a bit messy but does get everyone involved!
I might happen to mention that when I train business folk to mentor young people, they invariably report, after role play, that trying to get into the headspace of a 16 year old is more valuable than practising their own skills.
Of course, the other good news (which again, I may happen to mention...) is that these are the very people who write on the evaluation form that the best thing about the course was the role play!
1st Jan 2016
I'm sorry I don't know any magical resources - but I can say that it gets easier with time, as you'll grow your bank of experience and develop a feel for what works.
I guess I run through a list of options in my head (case studies, role play, worksheets, debate, quiz etc) and think through how each could work with the topic at hand and what outcomes they would give. Another thing to take into account of the rest of the session- I look for activities that add variety to the methods used.
There are some resources around on training activities that might give you inspiration. I suggest you buy a few books and find some websites to give you the beginnings of a professional library. It would also be a good idea to find others in a similar boat so that you can brainstorm and share ideas, or find a willing mentor that has more experience of this type of thing.
Good luck in your new role!
15th Jul 2015
I know that Emma Sue Prince of Unimenta licenses The Advantage training, so it may be worth talking to her ([email protected]).
I'd also talk to your Associates - it's their livelihood at stake, they may have some ideas on how to move forward or be prepared to take on extra responsibility.
if you go down the licensing route, I guess that the cut you take will need to be sufficient to pay for someone to do the day to day running of the business. Ultimately you need someone who understands your nice, I imagine, although another training company that is already set up to deliver training may take it on.
Good luck with it all
15th Jul 2015
Delegates not understanding it? How to explain it?
The definition I used in Face to Face in the Workplace is "Getting on the same wavelength as someone else, so that they are comfortable around you and willing to carry on talking to you". I guess that the concept of wavelength could get lost in translation too, but something around making others comfortable talking to you should work.
Other examples? A few times I've been asked about congruence - people seem to forget what it means, but then it's not an everyday word.
The most talked about one is flipping Coaching - so many views and approaches! (and misunderstandings - I had a delegate say last week that he wouldn't want a coach because they only tell you what to do!)