Member Since: 13th Nov 2008
Service & Productivity Manager - Emerging Markets Burberry Ltd
5th Nov 2015
Really helpful article and overview of the application of eLearning in the modern mobile world, thanks David
18th Nov 2011
Forget the proverbial 'elephant in the room', what about that bloody*** tiger!!!
19th Sep 2011
The trainer told the know-it-all delegate to chill out as he was crampon his style...
19th Aug 2011
Colin had slightly misunderstood the expression 'tide to his desk'...
4th Aug 2011
I've been hearing a bit about action learning and really like the concept - seems very much based on the underpinning theory of Coaching that the individual has the solution already, but just needs a Coach/Enablers to help unlock this.
And I would definitely agree that the most difficult (and often frustrating) part is not being able to 'send' solutions, as we're all know-it-alls at heart!!!
Great article, thanks!
3rd Dec 2010
Don't think you're far wrong Jaimie! I do think learning happens, but it seems to be at a painfully slow pace. It looks like we're not going to run out of grit this year, as we seem to have stockpiled a mountain compared to last year http://news.sky.com/skynews/Home/UK-News/Britain-Snow-Government-Claims-Its-Doing-All-It-Can-To-Keep-Country-Moving-Amid-Freezing-Weather/Article/201012115844990?lpos=UK_News_Second_Home_Page_Article_Teaser_Region_2&lid=ARTICLE_15844990_Britain_Snow%3A_Government_Claims_Its_Doing_All_It_Can_To_Keep_Country_Moving_Amid_Freezing_Weather. However, the blame seems now to be with people who have thoughtlessly broken down and had to abandon their cars. But I suppose we ought to look to ourselves re. learning as well - a few years ago it took me 11 hours to drive what should have been a 20 minute car journey in the snow (think it was in 2003), so now if I see even a hint of a traffic jam I give up and don't take the car out. How many people think 'Oh, it'll be OK on the main roads, I'll be fine' only to be scuppered when the car overheats in heavy traffic or slides into a lamppost when they hit ice, having to abandon their car, stopping the gritters getting through, meaning more chaos etc etc...? Whilst the weather forecasters can get it wrong, we generally have at least a couple of days' notice, so what do WE do to prepare ourselves? If you're anything like me, you end up trudging to the corner shop and panic-buying tins of soup, bread, milk and cat food (for the cats, not us!) at inflated prices after the snow has fallen.
On a more amusing but frustrating note, I was due to get my lounge/dining room carpet fitted today. Despite the snow, the fitter struggled in to work, collected the carpet and made it down our icy road in his van, but can't fit it because the carpet is frozen!!! We now have a roll of solid carpet defrosting in our hallway. So not only have we been without a lounge/dining room for that last 4 weeks whilst it was decorated, we now can't move in our hallway either!!!
19th Nov 2010
Interesting article - I guess the challenge is how to get that soundbite succinct enough to grab and maintain interest. Certainly a more intriguing 'opener' than "I'm a Trainer", which makes you sound rather like half a pair of sports shoes...
Ironically enough I received a 'cold-call' letter this morning from someone trying to hawk their Retail Sales programme. I quickly scanned through it to see if there was any relevance in following it up, and saw the obligatory list of well-known clients. They then used the example of a training programme the company had provided to a well-known automotive parts retailer, with a paragraph on the fact they have immediately been rebooked to train the remaining team, are currently shooting a video 'to embed their learning' and that their blog is 'buzzing'. Throughout the letter they spoke several times about delivering results, but not once did they back this up with a figure, % or £.
For me, all this says is that the training was interesting, fun and thought provoking and therefore likely to be recommended. Did it actually deliver ROI? No idea. Am I going to follow this up with a meeting to find out more? No. If they had a soundbite at the beginning that said, say "We delivered a 30% sales uplift for X compnay. We'd love the opportunity to talk to you about how we can bring this to you", I would have read in more detail and maybe considered meeting them.
My point is this - if you make claims about adding value, be prepared to back it up immediately with some quantative information. It simply makes it more believable and sets you apart form the competition - every training company will claim to add value (after all, that's ultimately the point of training) but not all will back it up with data.
1st Jul 2010
It could also be pointed out that the French made an early exit, leaving us to deal with the Germans...
Hmmm, I really should stop now before I get myself into trouble!
24th Feb 2010
Thanks Peter - a really good story. I remember hearing a counter-terrorist policeman on the news saying how the terrorists only need to get lucky once - the police need to be lucky all the time. Whilst customer service is not quite this extreme, it is scarily similar. It just takes one poor experience to damage the hard work of everyone else.
Company policies and a lack of trust and empowerment of employees to make decisions and judgement-calls are another bugbear of mine.
A couple of years ago we bought a very nice sideboard from a UK-wide clothing/homewear chain. After 9 months or so, one of the plastic doorcatches broke, and seeing that the sideboard was still available in their Directory catalogue I contacted their customer services to ask for a replacement part. Apparently they had 'no way' of contacting the supplier to ask for this (which makes me wonder how their buyer purchases these in the first place), but they would gladly replace the entire sideboard (worth about £400) as we had had it for less then a year. As I did not particularly want to take a day off work to sit around and wait for a delivery of a brand new sideboard, that evening I went to B&Q and bought a catch for £1.49 and fitted it in about 5 minutes. As the Americans say, go figure...
I'm going to have a think about finding a positive story now, 'cause all I've done in my last couple of blog posts is moan, and I'm a glass-half-full person really!
22nd Feb 2010
...is worth one up the @rse!