Member Since: 7th Jun 2005
Global Learning and Development Manager Norfolk County Council
8th Oct 2018
Specific age groups do not behave one entity. Anyone being served up lazy, drab, boring e-learning offerings is likely to be unmotivated and disengaged. If e-learning is designed well everyone and anyone will enjoy it and learn from it.
6th Mar 2017
I don't believe the problem is me in most cases either, I hold out the prospect that the participant might have a problem with me for some reason I have not noticed.
3rd Mar 2017
I had a similar experience many years ago. Since then I have adopted a mantra which is that "there is no such thing as problem people, just people with problems" and I respond to them in this way. I hold out the possibility that their problem IS me and go into problem solving mode staying as detached and objective as possible. This seems to have a great effect in that this is not the response they are expecting and so usually open up as to what it is (I am doing/not doing) that is affecting them.