Member Since: 13th Sep 2016
I have been in the training space for over a decade with most of my experience coming into the implementation and course design process. I take what the business needs and transform it into something unexpected and great
My discussion replies
8th Nov 2016
This is a great question. I have seen WebEx host a large number of users for webinar style events and Goto meeting has done the same. Both work equally well in my opinion but if you need the virtual classroom environment you basically have to go with WebEx. I would check and see if you can bring the number of people in a session up.
26th Sep 2016
Wonderful question. It can be really hard pulling out what matters in a trainer. Having held multiple training positions and helped develop around 50 trainers I can say there were a few things I looked for in trainers to tell if they will be good. First is being a people person. It seems obvious but you need to be able to talk to anybody and deal with them calmly. Second biggest piece for me is enthusiasm. If you aren't enthusiastic about what you're training your trainees won't learn. They don't have to be bouncing off the walls, but they should find whatever they're training about interesting. Third they have to be willing to learn. I went from training hospital office associates to training insurance brokers. Your trainer could be walking into a world they know nothing about and they need to learn fast the world they will be teaching in. Fourth is they need to be able to think on their feet. People will ask all sorts of crazy questions and do all sorts of things. If they can't think on their feet they're going to lose the room. A fifth that I look for but isn't necessary is a sense of humor. Being able to make a room laugh is always good but being able to laugh at the end of a long day can contribute to the longevity of a trainer.
These are what I look for. Just about anything else can be taught. You can teach people how to handle a room and build rapport. All in all trainers have to have the instinct to do what is needed to keep the group moving and going throughout the session
13th Sep 2016
This is a huge and wonderful set of questions. This is something I work with nearly everyday right now as my company revamps a few of their training courses. I'm going to do my best to help without being overwhelming.
The training courses I use right now are primarily done via WebEx with the use of hands on labs. We work in a spiral format of building on the previous piece with new information as we go. We start at a basic level and build out from there. We do this through real life scenarios and success stories of what people in that scenario have done. We want the trainee to see the end result since some of our software can be a bit complicated to use at first.
We have found 60-90 minute calls are about all people can typically handle before hitting an information overload. The more you can have participants actually doing activities the better. I've also had great luck with scenario based training but I will have the participants help form the scenario. It helps get them more invested in the training.
I hope this helps.