Rachel Kuftinoff is Learning Consultancy Director at Knowledgepool, part of Capita Learning Services. 

KnowledgePool is Europe's leading managed learning service provider. For over 40 years it has improved the performance of learning for dozens of global corporations across multiple industry sectors.

KnowledgePool partners with clients to improve the efficiency and effectiveness of learning. Combining vendor management, consultancy, learning administration, technology and rich data analytics, it is able to help clients measure the improvement in learning operations and business performance.