My discussion replies
That's a great idea! Thanks
Hi Ade. As a second reply to this, the fact that people haven't thought about the work you have put in could also mean that you are so good and make it look so professional and easy that those thoughts don't even cross their mind!
Hi Clive. Sorry for the delay in replying to this. For the licensed trade, it's unlikely they will let people away twice. We have done it that way to satisfy client business needs, but most people see it as a necessary evil and know they have to attend. For the most part feedback is positive and they say that it wasn't as bad or boring as they anticipated and that they learnt more than they expected. It's more about getting feedback about thinngs you can change/improve rather than about things that are government regulations and therefore set in stone.
We deliver a qualification to people in the licensed trade that has mandatory contact of 6 hours. These are people that are not used to sitting in a room for any length of time (I do lots of exercises and quizzes to try and break up the day). I always tell people at the beginning of the day that the regulations state that we have to be together for 6 hours and I still get comments that the day is too long.
We're based in Glasgow but York is very do-able as I have family not far away. If you would like to discuss further, please give me a call on 07766 422376 or email me on [email protected]
Can I ask where you are based? We have years of experience within the hospitality sector and have delivered complaint handling to numerous sectors.
Best we ever saw was after conducting a training session at the employees' place of work, on one of the end-of-session feedback sheets, when asked about whether the venue was easy to find - had answered 'No'- (they had worked there for over 2 years!)
We currently have a bank of over 150 questions and we have 4 set exam papers. Some of the questions have been written but are not used at the moment. So that the question papers are more random, we want something that will allow us to basically generate an exam paper from the bank of questions so that each time we do it, it is a unique paper. They are then printed off so Survey Monkey wouldn't really work (I think?)
It really depends on whether you are asking a trainer to deliver your materials or you are asking them to develop the materials and then deliver them. If we are asked to do the latter, the materials are ours. However, there are also circumstances where we might be asked to produce materials for an organisation to deliver themselves, in which case that would be a separate charge. If you are providing all the materials you need a clause that says that the materials are your copyright and cannot be used outside your organisation. Any reputable trainer would agree to that. By the same token, we have an agreement with companies that states that our materials cannot be used unless it's for the programme that we deliver. There's no one-size-fits-all. It all depends on your needs.
We attend numerous networking events. If you are looking to make a sale from an event you'll probably be disappointed. They're about building relationships over a period of time which can eventually lead to work. It's also about following up on any contacts made and exploring any synergies.
We did go to one event when I was asked what we did. I replied that we provide HR and training support for businesses. His answer was "Oh you're no good to me" and he moved on! Not quite the right way to go about it.